Pick Up & Drop Off and Fueling
At pickup, we will verify that your vehicle meets the requirements of the transfer. This includes checking that the vehicle is inoperable condition (such as having working taillights and appropriate mud flaps and tires) and has the proper safety equipment (such as a working fire extinguisher and triangles or lights for roadside safety). Also, the vehicle is required to have the proper paperwork for transfer, a particularly important step in the international shipment process. Our driver will prepare the truck for transfer or boom transfer, appropriately attaching the vehicle to the transfer truck. During the transfer, customers can contact one of our customer service lines to track the shipment.
At drop-off, the driver will return the vehicle to its original condition. Our drivers carry the proper materials for decking and undecking the vehicle, and the truck will be returned to operating conditions upon delivery to the final destination. Upon drop-off, Truck Transfer will furnish all of the appropriate fuel receipts to provide customers with documentation of additional costs, for which Truck Transfer must be reimbursed, as per the contract agreement. Customers will be invoiced according to the type of service they scheduled.